Frequently Asked Questions

An AI agent is a virtual assistant that uses artificial intelligence to automate communication with your customers. It can answer questions, provide information about your products/services, schedule appointments, and handle basic customer support tasks 24/7. AI agents are trained on your knowledge base and can communicate on various platforms such as Facebook, Telegram, LINE, WhatsApp, and Instagram.

Yes! AI agents are designed to be experts in your specific industry and business. You can train them with information about your products, services, prices, policies, procedures, and everything important to your customers. The more relevant information you add to the knowledge base, the more accurate and useful the AI agent will be for your customers.

The AI agent is trained through a knowledge base that you create. You can add various types of content:

• Documents: DOCX, PDF, XLS, TXT and other formats
• Websites: The agent can analyze website content you specify and extract relevant data
• Product descriptions: detailed specifications and characteristics
• Conversation examples and Q&A: to show the agent how you want it to respond to certain questions when communicating with customers

The agent uses advanced AI models that understand context and can combine information from different sources to provide the best answer.

A basic AI agent can be created in 10-15 minutes - it's enough to add basic information about your business and connect to the platform. However, for optimal results, we recommend dedicating 1-2 hours to thoroughly populate the knowledge base with all relevant information. The more quality data you add, the smarter and more useful the agent will be.

Yes! With the "Human Handoff" feature, you can take control of the conversation at any time. The AI agent will provide you with the conversation history, and you can continue communication directly with the user.

Lead generation is a functionality that enables your AI agent to automatically collect information about potential customers during chat conversations. You define specific fields (name, email, phone, company, etc.) and conditions when the agent should collect this information. When the conditions are met, the agent will naturally ask the user for the required data and automatically save the lead in the system, and you will receive notification via email. This functionality is especially useful for sales, marketing, and CRM integrations.

Custom functions enable your AI agent to call external APIs and perform specific actions during conversations. For example, the agent can:

• Check appointment availability in your calendar
• Create orders in your system
• Send email notifications when needed
• Integrate with your systems for CRM, ERP, or other platforms
• Execute custom business processes specific to your industry

This allows the agent not only to answer questions, but also to perform specific actions in your system.

Yes. Agentrio.ai is the official platform that provides AI agent services. You can register, subscribe to packages, and use the platform directly through app.agentrio.ai.

Services are provided and the contract is concluded exclusively with Agentrio.

For registration, service use, billing and refunds on the Agentrio platform, our Terms & Conditions apply.

All taxes are calculated by Agentrio according to our rules and regulations of competent jurisdictions.

On the Agentrio platform, we are the data controller – see our Privacy Policy.

Agentrio.ai collects minimal technical data (IP, access time, URL, browser type) for security and website functionality, as well as data from the contact form to respond to your inquiry. We do not collect payment data or content from the Agentrio platform.

You can contact us at [email protected]. For rights regarding data on the Agentrio platform, contact us directly through our channels and Privacy Policy.

We use necessary cookies for basic functions. Analytics/marketing cookies (if introduced) will be activated only with your consent. You can change settings via the banner or in your browser.

Invoices are issued by Agentrio (or our payment processor). For subscription cancellations, refunds and complaints, the rules from our Terms & Conditions and Privacy Policy apply.

Agentrio.ai may use hosting/CDN providers outside the EU, but technical logs are minimal and used for site security. Data processing within the Agentrio platform is governed by our rules, including international transfers and protective measures.

You can register and immediately start using Agentrio. Each package offers all the necessary features for automating your communication. You can upgrade or change your package at any time.

Yes! You can upgrade or change your package at any time. The change is applied immediately, and the price difference is calculated proportionally.

If you exceed the knowledge base character limit, you will be able to add more content only after upgrading to a higher package or deleting some existing content. The system automatically notifies you when you approach the limit.

Credits are charged separately from the monthly subscription. The credit price depends on the chosen AI model and message content - text message, image, etc. You can top up credits at any time through your dashboard.

Each package includes monthly credits for using the AI agent:

• Free package - $5 USD credit (valid for 14 days, for new users only)
• Basic package - $10 USD monthly credit
• Advance package - $40 USD monthly credit
• Enterprise package - $100 USD monthly credit

Credits are automatically replenished every month. If you need more credits, you can top them up at any time through the dashboard.

Yes! Annual subscription comes with approximately 20% discount compared to monthly subscription. This is a great way to save money if you plan to use the platform long-term.

The Agentrio platform currently supports LINE, Facebook Messenger, Telegram and custom Website widget that you can easily integrate on your site. The platform is actively working on introducing Instagram and WhatsApp, but users will be timely informed about the date of introducing these services.